Return, Replacement & Refund Policy

Prémoura Essence follows a transparent and customer-first return and replacement policy in accordance with applicable Indian consumer protection laws.

1.1.     Eligibility for Returns / Replacements

Due to the personal-care nature of skincare products, returns or replacements are accepted only in the following cases:

·       Product received is damaged, leaking, broken, or tampered

·       Product received is incorrect (does not match the order placed)

·       Product has manufacturing defects or quality issues upon delivery

Returns will not be accepted for:

·       Change of mind after delivery

·       Skin reaction due to individual sensitivity

·       Products that have been opened, consumed, or partially used

1.2.     Reporting Timeline

·       Issues must be reported within 24 hours of delivery

·       Requests raised after this window will not be eligible

1.3.     Condition for Replacement / Refund

To qualify:

·       Product must be unused and unopened

·       Original packaging, labels, and batch details must be intact

·       Clear Photographic or video evidence of damage/issue is mandatory

1.4.     Return / Replacement Process

·       Contact customer support at (designated email)

·       Share Order ID, issue description, and clear images/videos

·       Upon verification, we will:

o   Arrange a replacement shipment, or

o   Initiate a refund, if replacement is unavailable

1.5.     Replacement & Refund Resolution

·       Replacements (if available) are dispatched within 2–3 business days

·       If replacement is unavailable, a full refund will be processed

1.6.     Refund Mode & Timeline

·       Refunds are issued via the original payment method

·       For COD orders, refunds are processed via bank transfer

·       Refunds are initiated within 48 business hours of approval

·       Bank reflection may take 2–7 business days

1.7.     Free Gifts & Combos

Any complimentary or bundled items must be returned along with the primary product for a return or refund to be processed.